Frequently asked questions
Solve all your questions on our platform
Questions frequently asked by our customers
Quick answers to empower your business
General
Sales
Shopping
Bills
Users
Inventory
Business intelligence
What is SmartPyme?
SmartPyme is a software 100% online (no need to install programs) of business intelligence, especially developed for the management of micro and small enterprises.
How do I help SmartPyme?
SmartPyme helps you organize and control all of the key areas of your business. With tools to manage your sales, purchases, inventory, and access to reports with business intelligence. SmartPyme facilitates informed decision making and improved operational efficiency.
How do I get a SmartPyme?
Acquire SmartPyme is very simple. Visit our website, choose the plan that best suits your needs and follow the purchase process. You can also request a demo free to get to know the platform in detail before signing up.
How is my information secure?
Yes, your information is safe with SmartPyme. We use Amazon Web Services (AWS), one of the cloud platforms safest in the world. In addition, we apply data encryption and two-factor authentication to protect your information.
How to buy SmartPyme?
You can purchase SmartPyme visiting our website. We offer the option to request a demo free of charge to introduce you to the platform before signing up. If you decide to subscribe, select the plan that best suits your needs and follow the purchase process online. You can purchase your plan SmartPyme only by means of debit or credit.
Do you support in the business setting?
Yes, we offer full support for the configuration of your account in SmartPyme from the advanced plan. If you want to support for the plan entrepreneur or standard, our commercial team will guide you through the cost of implementation, given that these may vary according to the size and number of transactions of each business. Our support team is available to assist you and make sure you set up everything correctly.
How can I acquire more users?
Yes, you can get more users to your account SmartPyme according to the needs of your business. The cost of each additional user is $5.00 + VAT.
What company profiles is SmartPyme?
SmartPyme is ideal for business, trade and services that possess at least 3 to 5 persons in its management. It is not suitable for companies with manufacturing processes, production, and restaurants.
Do you have Accounting module?
Currently, we are developing an accounting module that you will comply with the regulations of IFRS. This module will be available on our plan to more advanced from October 2024.
Do you have tutorials or guides to learn how to use SmartPyme?
Yes, we have video tutorials on our YouTube channel: you can get us as SmartPyme. Here you will find short videos and valuable content to help you get the most out of SmartPyme.
How can I configure my sales channels, payment methods, users, and others?
Yes, when you start with SmartPyme you will be able to configure what are your sales channels, the methods of payment that your business accepts and configure the profiles, roles, users, according to what you need, and depending on the plan you purchase.
Can I migrate from a basic plan to a more advanced?
Yes, you can change a basic plan to a more advanced one at any time from your user account in SmartPyme or contacting you to our WhatsApp to request the change.
What happens if I do not wish to continue with the subscription?
If you decide to cancel your subscription, you can do so easily from your account settings. We recommend you download your data in Excel files before you cancel. Take into account that you will not be able to make transactions or records once you unsubscribe, however, your information will be visible to the date in which you decide to unsubscribe. Subsequently, if it does not generate any activity in a 6-month period, your data will be deleted from our servers.
What happens if you then wish to re-subscribe with a business that is already set?
If you want to again resume the management of your business with SmartPyme you should take into account that you will need to load and process the transactions of your inactive period, so that your business has the right information and real. If you want to reactivate your account, but you had a period of inactive for more than 6 months, you must start from zero again. You can contact by WhatsApp and our sales team you will support in the configuration again. *Setup costs vary according to each business*.
What is business intelligence?
The business intelligence (BI) is a set of technologies and processes that convert data into information useful for decision making. SmartPyme uses BI to provide detailed analysis and reports that help you understand better your business and make informed decisions.
What happens if you no longer want to continue and I want to delete my information? What happens to my information?
If you decide not to continue with SmartPyme, you can cancel your subscription. Your data will be deleted from our servers after a period of 6 months, but some information may be retained for reasons of audit or compliance.
Do you offer technical support?
Yes, we offer technical support via chat in our number WhatsApp. You should take into account that it is only by means of chat. Our team is ready to help you with any doubt or problem that you may have.
How can I access SmartPyme from any device?
Yes, SmartPyme is a cloud-based platform, which means that you can access it from any device with an internet connection, whether it be a computer, tablet or smartphone. We recommend the use of SmartPyme on computers and tablets for a better user experience.
What SmartPyme offers software updates?
Yes, we provide regular updates of software to improve the safety and functionality of the platform. All the updates are applied automatically, without additional cost.
Is there a limit on the amount of data I can store in SmartPyme?
No, SmartPyme does not impose strict limits on the amount of data you can store. However, if your storage usage is excessive, we will contact you to discuss options.
What functionalities it offers the sales module of SmartPyme?
The sales module allows you to record all of your sales, issue electronic invoices, manage clients and generate quotes to your customers. You can also generate payment links with Wompi and other solutions digital payments that will allow you to track the payment and check the history of transactions.
What can I do with the purchasing module SmartPyme?
The purchasing module allows you to record and manage all the purchases of your business, keep track of vendors and generate purchase orders. You'll have reminders for payment and you will receive alerts of inventory.
Can I manage multiple suppliers?
Yes, you can manage multiple providers, whether they are individuals or businesses, and carry a detailed log of each one, including their products, prices and terms of payment.
What is electronic invoicing in SmartPyme?
Electronic invoicing is a process that allows you to issue invoices digital comply with the regulations by local prosecutors. This module simplifies the billing process and ensures legal compliance. This process must be synchronized with the Ministry of Finance.
How do I send electronic invoices to customers?
The electronic invoices can be sent directly to e-mails from customers from the platform SmartPyme. To issue electronic invoices, complete the fields and regulations required by the Ministry of Finance.
What should I do if I am already emitting electronic invoice?
If you are already issuing electronic invoice, you must manage the change directly with the Ministry of Finance to have the same process through SmartPyme.
What do I do if I have not been notified to e-bill?
If you have not been notified of the obligation to issue electronic invoice, we recommend that you start the test period that the Ministry of Finance, you are required to and progress in your process. In the event that it is not viable for your business, you can continue processing your billing with the normal means.
Can I add more users to my account SmartPyme?
Yes, you can add more users to your account SmartPyme and assign them specific roles with different levels of access according to their responsibilities.
How do I manage the permissions of users in SmartPyme?
From the user settings, you can define and manage the roles and permissions of each user, ensuring that only have access to the information and functions required for their work.
How does this help the module of inventories to my business?
The module inventory allows you to monitor the stock in real time, to receive stock alerts low, to manage inputs and outputs of products, and generate inventory reports. This helps to avoid stock shortages and optimize your inventory levels.
Can I manage multiple stores?
Yes, you can manage multiple warehouses and perform inventory transfers between them.
What are the benefits of module analysis and business intelligence?
This module provides advanced tools for analyzing data with reports dynamic, allowing you to spot trends, identify opportunities, and make informed decisions. Includes interactive graphs and detailed reports that help you understand better the performance of your business.
Can I customize the dashboards of analysis?
No, to be experts in scientific data and have performed a comprehensive study with more than 250 smes, we have detailed the reports according to the best practices and processes of large corporations. However, if you can generate recommendations or request something specific that we will take into account to develop and will have an additional cost.